All 13 Heroes spirits are proudly made in the USA. We are dedicated to using locally sourced, high-quality ingredients to ensure the best possible product. Our meticulous selection process involves partnering with trusted local farmers and suppliers who share our commitment to quality and sustainability. This dedication to using superior ingredients is complemented by our advanced distillation techniques, including the innovative Quantum Distilling Refinement Technology (QDRT). This ensures that every bottle of 13 Heroes spirits reflects our high standards and dedication to craftsmanship.

We strive to provide a seamless and reliable shipping experience for our customers. We offer a flat rate shipping fee of $10 for orders under $100, ensuring affordability for smaller purchases. For orders over $100, we provide free shipping as a token of our appreciation for your support. All orders are processed and shipped within 1-2 business days, ensuring prompt delivery. Delivery times vary depending on the destination but typically range from 3-7 business days within the United States. Once your order is shipped, you will receive a tracking number via email to monitor your delivery status.

To maintain the premium quality and rich flavor of your 13 Heroes spirits, it is essential to store them correctly. Keep the bottles in a cool, dark place, away from direct sunlight and extreme temperature changes, which can negatively affect the spirits' flavor and integrity. Room temperature is ideal. Additionally, make sure the bottles are tightly sealed when not in use to prevent oxidation and evaporation, which can alter the taste and quality over time. Proper storage will ensure that you enjoy the full, rich flavors of our spirits every time you pour a glass.

We are committed to ensuring your satisfaction with our products. If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receiving your order, and we will promptly assist you in resolving the issue. We accept returns and exchanges for unopened products within 30 days of purchase. To initiate a return or exchange, please ensure that the product is in its original, unopened condition. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part. Our goal is to ensure you are completely satisfied with your 13 Heroes spirits.